Refund policy

Return and Refund Policy

Last updated: [DATE]

At IshuCart.shop, customer satisfaction matters to us. We want you to shop with confidence and enjoy your purchases. If something isn't right with your order, we're here to help. Please read our return and refund policy below.

1. Return Eligibility

You may request a return if your product meets the following conditions:

  • The return request is submitted within [7 DAYS] of delivery.

  • The product is unused, unworn, unwashed, and in its original condition.

  • Original packaging, tags, accessories, manuals, and any included freebies are returned where applicable.

  • You provide your order number and proof of purchase.

  • The product is eligible for return under the conditions listed on its product page.

Some products may have different return conditions. Please check the product description before placing your order.

2. How to Request a Return

To initiate a return, contact us at [CUSTOMER SUPPORT EMAIL] or [PHONE/WHATSAPP NUMBER] with the following details:

  • Your order number

  • Name of the product you wish to return

  • Reason for the return

  • Clear photographs or videos, if the product is damaged, defective, or incorrect

Our support team will review your request and respond within [1–2 BUSINESS DAYS] with the next steps. Please wait for return instructions before shipping any item back to us.

3. Refund Process and Timing

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will generally be initiated within [3–5 BUSINESS DAYS] after approval.

  • Refunds will be issued to the original payment method wherever possible.

  • The time required for the refunded amount to appear in your account depends on your bank, payment provider, or payment method.

  • For cash-on-delivery orders, refunds will be processed through [APPROVED REFUND METHOD, SUCH AS BANK TRANSFER OR UPI] after the necessary details are verified.

Original shipping charges will be refunded where applicable under our policy and any requirements of applicable law. We will communicate any approved deductions clearly before processing the refund.

4. Exchanges

If you receive a product that doesn't meet your expectations, you may request an exchange within [7 DAYS] of delivery, subject to eligibility and stock availability.

Exchanges may be available for [SIZE / COLOUR / REPLACEMENT PRODUCT OPTIONS]. If the requested replacement is unavailable, we will inform you about the available alternatives or refund options.

Please contact our customer support team before returning an item for exchange.

5. Damaged, Defective, or Incorrect Products

We're sorry if your order arrives damaged, defective, incomplete, or different from what you ordered. We will work to resolve the issue fairly.

Please contact us within [48 HOURS] of delivery, where possible, and provide your order number along with clear photos or videos showing the issue.

After verification, we will offer an appropriate resolution, which may include a replacement, exchange, refund, or another remedy depending on the circumstances and applicable law. For verified damaged, defective, or incorrectly supplied products, IshuCart.shop will cover the reasonable return shipping costs where applicable.

Please retain the product and its packaging until our team provides instructions.

6. Non-Returnable Items

For hygiene, safety, customization, or product-specific reasons, certain items may not be eligible for return, including:

  • Personal-care or hygiene products that have been opened or used, where legally permitted

  • Perishable goods, where applicable

  • Customized or personalized products, except where damaged, defective, incorrect, or otherwise required by law

  • Digital products or downloadable items, where applicable and legally permitted

  • Products explicitly marked as non-returnable on their product pages, where permitted by law

This list does not exclude any return, refund, replacement, or other remedy that customers are entitled to under applicable law.

7. Return Shipping Costs

Return shipping costs will be handled as follows:

  • Change of mind: Return shipping will be paid by [CUSTOMER / ISHUCART.SHOP], according to the applicable product and return terms.

  • Damaged, defective, or incorrect item: IshuCart.shop will cover reasonable return shipping costs for verified cases, where applicable.

  • Exchange requests: Shipping costs will be handled according to [EXCHANGE SHIPPING RULES].

If a return pickup service is available in your area, we will provide the relevant instructions. Otherwise, we will explain how to send the product back safely.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [CUSTOMER SUPPORT EMAIL]. Cancellation requests can be accommodated before dispatch where possible.

If an order has already been dispatched, cancellation may no longer be possible, and the applicable return process may apply. This does not affect any cancellation or refund rights available under applicable law.

9. Contact Us

If you have questions about returns, refunds, exchanges, or an existing order, please contact us:

Store: IshuCart.shop
Email: ishucart.shop@gmail.com
Business Address: Mumbai
Support Hours: 24/7

We appreciate your trust in IshuCart.shop and will do our best to make your shopping experience fair, transparent, and hassle-free.

IshuCart.shop — Great Finds. Better Shopping.